EFFECTIVE DATE: June 22, 2015, Last Updated Date: January 28, 2016
The cricketmedia.com site includes an e-commerce section at shop.cricketmedia.com for conducting sales of Cricket magazine subscriptions and products to customers 18 years of age or older, where customer accounts may be established. This e-commerce section is intended for use by visitors 18 years of age or older. By ordering a Product from at shop.cricketmedia.com, a customer is representing himself or herself as 18 years of age or older.
This policy does not apply to websites, offerings or practices of companies that Cricket does not own or control.
PRIVO-Cert™ Safe Harbor Certification Program
Cricketmedia.com, CricketTogether™, the ePals Global Community, the Folklorist Challenge, and the Invent It 2016 Challenge (owned and operated by Cricket Media Inc.) are Members of the PRIVO’s PRIVO-Cert™ Safe Harbor Certification Program (“the Program”). As a participating member in the Program, Cricket Media Inc. adheres to the strict information collection, use and disclosure requirements set forth by the Program. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online. PRIVO aims to help parents and their children exercise control over personal information while exploring the Internet. The PRIVO certification seal posted on this page indicates that Cricket Media Inc. has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at (703) 885-3400 or firstname.lastname@example.org. If you have further concerns after you have contacted us, you can contact PRIVO directly at email@example.com.
USERS UNDER THE AGE OF THIRTEEN ARE TREATED DIFFERENTLY:
I. PRIVACY NOTICE FOR CHILDREN UNDER 13
Cricket limits the collection of personal information from children to only that which is necessary to obtain parental consent or to participate in a Cricket program or activity after we have obtained parental consent. If you are under age 13, you are not allowed to subscribe to any of the Services or create an account without the permission of your parent, guardian, or teacher. In addition to the required consent, it is a good idea to request assistance from your parent or legal guardian in setting up your account, or your teacher with respect to setting up your account for ePals®.
Parental Consent (and Teacher and Guardian Consent)
We require a parent or guardian to consent before a child under the age of 13 can become a member of Cricket or to use any of the Services. In addition, during any such registration process, we only collect limited personal information (i.e., parent’s name and email address) for the purposes of obtaining a parent’s permission for his/her child to participate in the particular Service or become a member of Cricket.
Parents can provide consent by email, fax, or postal mail for their children to use ePals®. Complete email instructions are provided in the parental consent form available at the following link: Consent Form Link. (See also verifiable consent via a child’s teacher, below).
To provide consent by fax or post, parents should fill out the parental consent form, sign it and either fax it from North America to 1-703-885-3490 or mail it to:
Cricket Media, Inc.
7926 Jones Branch Drive
McLean, VA 22102
Attn: ePals Consent Form
If we receive consent from a parent, teacher or school administrator, your child’s ePals® membership will be activated.
CricketTogether™ verifies the teacher who has created the account for the school by receiving written consent from the school principal.
If you are a student under 13, please do not send any personal information about yourself to us unless (and until) you have first obtained consent from your parent, guardian or authorized teacher, and please do not send any personal information other than the limited information we request from you in connection with the Services.
What Information Do We Collect From Children?
Personally Identifiable Information
We may collect the following types of personal information directly from children: date of birth and parent email address in order to notify the parent or the teacher and obtain consent. We may collect the following information from parents or teachers about a child: first name, last name, password, nickname, IP address, grade level, mailing address and parent’s name and email address. We also collect the IP addresses of child user’s computers, which may be considered in some circumstances to be personally identifiable information.
We may also passively collect, through Users’ computers, mobile phones or other wireless devices and we also collect personally identifiable information through cookies from children’s computers. In connection with activities such as contests/Challenges, we do collect and share children’s images, audio and video submitted through such contest or Challenge but only after full parental consent has been obtained. Children are able to post on forums but such content is moderated and any personally identifiable information is removed and deleted before posting.
Non-Personally Identifiable Information
We may collect certain non-personally identifiable information from visitors to our site, such as the date and time of their visit, the type of browser used (e.g., Netscape, Internet Explorer), the type of operating system used (e.g., Windows Server 2003 or Mac OS X), the ISP from which the visitor receives Internet access, and aggregate information regarding what pages users of the site access or visit.
We may also collect non-personally identifiable information from registered members of certain Services (such as the member’s favorite pet or favorite book) and match it to personally identifiable information (such as the member’s name) in our database. Such combined information is kept in our internal database under the member’s user name.
How Do We Use the Information We Collect From Children?
Use of Personally Identifiable Information:
We may use the personally identifiable information that we collect from a child: (1) to determine whether he or she is eligible to use the Services; (2) to obtain consent from his or her parent, teacher or school administrator, as applicable, for the child to use the Services; (3) to provide an interactive online experience; (4) to provide customization and content recommendations; (5) to provide educational content that we believe that the child may be interested in or would benefit from; (6) to fulfill requests for products or services.
Use of Non-Personally Identifiable Information:
We may use non-personally identifiable information (such as cookies and Web surfing habits associated with IP addresses) to improve the design, content and performance of the Services. We also may use this information in the aggregate to analyze site usage and the popularity of the Services (individually or collectively).
We may collect certain non-personally identifiable information from registered users (such as the member’s favorite pet or favorite book) and match it to personally identifiable information (such as the member’s name) in our database. Such combined information is kept in our internal database under the member’s user name. We do not share such information with third parties, but we may use it for statistical purposes later, such as to say, 25 percent of CricketTogether™ third-graders have goldfish!
Will Cricket Share My Child’s Personal Information with Third Parties?
We may disclose personally identifiable and/or non-personally identifiable information in certain limited circumstances, as set forth in Section III below.
We moderate all user generated content to remove any personally identifiable information unless we have parent permission to share this publicly. However, while we take all reasonable steps to ensure that children do not share their personal information no system is foolproof.
Can I Review, Change or Delete the Child Related Personal Information Cricket has Collected from My Child?
Yes, you can. You can review the Child Related Personal Information related to your child by making a request, as described below, at any time. You can also have the Child Related Personal Information related to your child deleted as described below and end authorization for further collection of such information by us. If you wish to view, delete or modify information:
- For ePals®: Members of ePals can review or edit, any Child Related Personal Information related to their child (such as the child’s name, phone number, email or postal address) by logging in to ePals and going to the preferences or settings page. Parents can also request that a child’s account be deleted at any time by emailing firstname.lastname@example.org.
- For CricketTogether™: Memberscan log into their accounts on www.crickettogether.com, click the “Manage Account” button in the navigation bar, and then click on the “Personal Information and Security” link under the My Children column. To protect your student’s personal information, you will be required to enter a user name and password and answer an account security question. For more information, or if you need assistance, send an email to email@example.com.
We will endeavor to respond to your request for access to your child’s personal information within thirty (30) days.
We work with third party analytics provider Google Analytics to understand the use of our services and improve it. Google Analytics is not allowed to share user data with any other third parties. For more information on Google Analytics click here: https://www.google.com/intl/en/policies/privacy/
We do not share personal information with unaffiliated third parties for their own marketing purposes.
II. INFORMATION THAT WE COLLECT FROM INDIVIDUALS 13 YEARS OLD AND OVER
Our privacy practices for data that we collect online from individuals 13 years old and over are generally similar to those for information that we collect from users under 13 years old, with specific collection practices, if any, identified in the case of purchasers of Products in the e-commerce section, shop.cricketmedia.com, (who must be 18 years of age or older, with a valid credit card).
What Information Do We Collect From Individuals 13 Years Old and Over? What Information Do We Collect from Individuals Ordering Products through shop.cricketmedia.com—those individuals 18 Years Old and Over?
For all Crickets services or products (i.e., CricketTogether™, ePals®)
We may collect personally identifiable and non-personally identifiable information including, but not limited to: first and last name, date of birth, credit card information, security question and answer, nickname, information related to hobbies and preferences, email address, unique login name and password, home street address and/or telephone number, grade level, school name and address, and school telephone number. Teachers who register for ePals® may create and post an online profile, with fields for class- and school-specific information, and brief description of their class (es) for matching purposes. A Teacher can elect to suppress his or her profile so that it does not surface during class-matching (in the Find Classroom area), provided, however, that the profile would be accessible if such teacher asks to join another teacher’s project or submits a project to the Join Project listing.
It is our policy not to create profiles for any user identified by our system as being under 13 years old or identified as a student.
For orders of Cricket Products:
We may collect personally identifiable and non-personally identification information in connection with such purchases. We need to collect and share some personally identifiable information from you in order for us, or our third party support and distributor vendor, CDS, acting as our agent, to process your order and which hosts the ecommerce portion of our site—shop.cricketmedia.com When an individual puts an item in a shopping cart or places an order, we collect information associated with the transaction, may include the customer’s name, email, mailing address, products ordered, shipping address, and credit card information, as well as ship-to information (if Products are intended for someone other than the purchasing customer.) Customers have the option of registering certain information for future orders while completing the online order at shop.cricketmedia.com. For customers who choose to register, we will capture login name, password, name and mailing address, billing address, alternate ship-to addresses, and credit card information. We, or our trusted service provider, CDS, will retain your registration information, including your credit card information, so we can process your request.
For more information on CDS click here http://www.cds-global.com/about/privacy-policy/.
When registered customers return to shop.cricketmedia.com to place subsequent orders, they can identify themselves with their login name and passwords.
When a customer places an order online, we will send a confirming email message. We may also send an occasional email featuring a special promotion or product that may be of interest to Product customers. Any customer who prefers not to receive an online order confirmation or promotional email may indicate this preference on the online store order form. If you do receive commercial emails from us that you would rather not receive, simply follow the “unsubscribe” instructions included in each message.
Non-Personally Identifiable Information:
We may use non-personally identifiable information that we collect from users at least 13 years old to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage.
We may also collect non-personally identifiable information from registered users (such as the member’s music tastes or hobbies) and match it to personally identifiable information (such as the member’s name) in our database. Such combined information is kept in our internal database under the member’s user name. We do not share such information with third parties, but we may use it for statistical purposes.
How Do We Use Information that We Collect From Individuals Ages 13 and Over? How Do We Use Information that We Collect from Individuals Ordering Products-those Individuals 18 and Over?
We may use the personally identifiable information that we collect online from Users who are at least 13 years old to obtain parental, teacher or school administrator consent, as applicable, for children to use the Service, to provide an interactive online experience (including interactive features such as greeting cards and chatrooms), to send newsletters, to make reading recommendations, to facilitate collaborative projects, to provide educational content that we believe that the child may be interested in or would benefit from, to collect, fulfill, and bill for books, products or services, and, with permission from the applicable User, to post testimonials.
As indicated previously, personally identifiable information collected for customers ordering Products is used by CDS, our service provider for order fulfillment (and the entity hosting shop.cricketmedia.com), to process and fulfill Product orders. We ask such service provider to maintain the confidentiality of your personally identifiable information and not to use for any reason except to carry out the purpose(s) for which we hired them. In addition, if you, an individual 18+ initiates a purchase of a Product but do not complete the transaction, we may use the email address you provide to send you email for the purpose of requesting feedback on your purchase experience. You are not obligated to respond to such email, but if you do, we may use your feedback to improve the ordering experience.
What does Cricket use my information for?
When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels, depending upon what category of User you are registered as (e.g., student, parent or teacher) (“User Category”), and as permitted by the functionality of the Services. The information we gather from users enables us to personalize and improve the Services, and allows Users to set up a User account and profile through particular Services, such as ePals.
Your email address
Your friend’s email address
If you are a teacher and you provide us with another teacher’s name and email address, we may send that teacher an email inviting him or her to visit the Services. We store this information for the sole purpose of sending such email (and, if applicable, subsequent “reminder” emails) and tracking the success of our referral program. The referred teacher may contact us at firstname.lastname@example.org to request that we remove this information with regard to ePals and/or CricketTogether™ from our database.
Cricket uses certain aggregate data, standard web traffic and behavior analytics, to enable us to figure out how often users use parts of the Services, so that we can make the Services more appealing and relevant to users, and customize and improve the Services and/or Products. As part of our use of information, we may provide aggregate information to our partners (in a non-personally-identifiable format) about how our users use our site. We may share this type of statistical data so that our partners also understand how often people use our partners’ services and the Services — to help us improve the Services (including by having great partner content and services). We may link usage information to Personal Information and Child Related Personal Information that we collect through the Services, but we will only use this linked information internally (for example, to customize your experience), and will not disclose it in linked format to third parties (unless such third parties are acting solely as our agents). Additionally, certain usage-related information may be viewable in your user profile that may be displayed to other users, depending on your User Category; for example, certain “badges” may displayed in your profile (g.,indicating successful completion of certain activities).
Mobile Usage Information
The type of usage data described above, when collected from a mobile device is used to determine the device capabilities and usage trends which allows us to better understand which devices we should support and what features are most frequently used.
III. INFORMATION SHARED WITH THIRD PARTIES
We may disclose personally identifiable and/or non-personally identifiable information with third parties in certain limited circumstances, as set forth below:
Businesses We Do Not Control
In certain situations, we may share such information with affiliates, partners, and third party vendors who may offer or sell items or provide services to you through the Services (either alone or jointly with us). We may, for example, work jointly with other businesses to offer or sell products or provide services, or we may work with third party websites to enhance your online experience. These transactions or services may or may not be commercial in nature. We will share your Personal Information or Child Related Personal Information that you provide with that business only to the extent that it is related to such transaction or service. Such services may include the ability for you to automatically transmit information you input on the Services to your profile or account on a third party website, or to automatically transmit information you input on a third party website to your Services profile. These third parties have agreed to maintain the confidentiality, security and integrity of any personally identifiable information provided to them through the Services. However, as we noted above, we have no control over the policies and practices of third party websites (or other offerings) as to privacy or anything else, so please review all third party websites’ policies before disclosing any Personal Information or Child Related Personal Information or other content on the Services or on any third party website (via the automatic transmissions discussed above or otherwise). Cricket is not in a position to, and is not responsible for, reviewing or verifying the accuracy of any third party’s data collection or use policies, or their compliance with such policies. If you have any concerns regarding any third party (e.g., if you would like a third party to cease contacting you or delete any of your information), please contact such third party directly. We sometimes make our list of the names and addresses of customers purchasing Products available to other carefully selected companies whose products and services we believe might be of interest to you. Be assured this does not involve sharing Children’s Personal Information for marketing. If you do not want to receive offers from these other companies, you, the purchaser of a Cricket Product, can opt out of these third party offers at any time in your account management section of the ecommerce portion of the Site, at shop.cricketmedia.com.
We engage certain other companies and people to perform tasks on our behalf and sometimes need to share your information with them to provide products or services to you. Examples may include sending email, analyzing data, processing payments, providing user services, providing customer service, processing parental consents, and/or monitoring online forums and chatrooms. These third parties: (a) have agreed to maintain the confidentiality, security and integrity of personally identifiable information; and (b) do not have any right to use the Personal Information or Child Related Personal Information we share with them except as necessary to assist us.
In connection with certain online contests or similar challenges involving submissions of user-generated content, we capture registration information that contains personal information from parents and/or teachers or students age 13 or older through the establishment of an account with our trusted service provider, Submittable, so that we can process your request. For more information on Submittable click here: http://www.submittable.com/privacy
Service Provider, Sub-Processors / Onward Transfer
If Cricket, or some or all of its assets, were acquired or otherwise transferred, or in the unlikely event that Cricket goes out of business or enters bankruptcy, user information may be transferred to or acquired by a third party.
Protection of Cricket and Others
If you have any inquiries regarding our partner’s privacy practices or how they use your child’s personal information, please contact us directly at email@example.com.
LINKS TO THIRD PARTY WEB SITES
For the benefit of our members, our sites link to other websites. We are not responsible for the data collection practices on those other sites. We recommend that you to carefully review those sites’ privacy policies before submitting personal information there.
Cookies and Website Information
Like most commercial websites, we use “cookie” technology and web server logs to collect information about how our website is used.
Cookies are small data files that a Website writes to your computer hard drive for record-keeping purposes. Cookies identify you as a unique customer and store your personal preferences, as well as technical information (including click through and click stream data). Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser).
The cookies allow our web servers to recognize the computers used to access our websites. Cookies facilitate delivery of certain content to users as they move from page to page on our websites, including by remembering the information about the session.
You may adjust your browser to reject cookies from us or from any other Web site. If you just wish to browse our site without logging in or registering as a member, you can set your browser not to accept cookies. Please consult the “Help” section of your browser for more information. There are, however, certain features of the Services that can be accessed only in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of those features.
In addition, we also use technology to collect information automatically, like your Internet Protocol (“IP”) address (which is the automatic number assigned to your computer by your Internet service provider when you surf the Web, or unique device identifier (“UDID”), international mobile equipment identity (“IMEI”), mobile equipment identifier (“MEID”) or media access control (“MAC”) address; computer operating system (e.g. Microsoft Windows, MAC OS); your browser (e.g. Internet Explorer, Firefox); websites visited before or after your visit our site; and pages viewed and activities at our site.
VI. DELETION OF ACCOUNTS AND RETENTION OF CERTAIN INFORMATION
You may revise or request deletion of your Cricket account, by sending a request to firstname.lastname@example.org (for ePals). Purchasers of Products utilizing our e-commerce section, shop.cricketmedia.com, should send a request to email@example.com. Such request should clearly identify your Account and specify that you are requesting deletion of your Account. You should also provide contact information so that we may, if we deem appropriate, verify the authenticity of your request. Please note that some unrevised information may remain in our records after revision of such information, and some information may remain after deletion of your account, or in cached and archived pages. Deletion of your Account will not affect our use of any aggregated data derived from or incorporating the Personal Information you previously provided to us.
We will retain your Personal Information or Child Related Personal Information for as long as your account is active or as long as needed to provide you the Services; we also may retain and use your information as we deem it necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
VII. SECURITY PRACTICES
We strive to protect the confidentiality, security and integrity of the personal information we collect from children and adults. We have put in place physical, electronic and administrative procedures to safeguard and to help prevent unauthorized access to and maintain the security of personally identifiable information collected through this site. This information is maintained on secure servers and is accessible to authorized personnel only on a “need to know” basis.
Your Cricket account Personal Information or Child Related Personal Information is protected by a password for your privacy and security. We also use coding practices which take steps to prevent attack on our Services from web browsers and malicious scripts.
You may help protect against unauthorized access to your account and Personal Information or Child Related Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
When you enter sensitive information (such as a credit card number) in our Credit purchasing process, we or in the case of Product orders utilizing shop.cricketmedia.com, CDS, encrypt the transmission of that information using secure socket layer technology (SSL).
Cricket endeavors to keep your information private; however, we cannot guarantee security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. For additional information about the security measures we use in connection with the Services, please contact us at firstname.lastname@example.org.
VIII. CHANGES TO THIS POLICY
If we make material changes in the way we collect, use or disclose Personal Information or Child Related Personal Information, we will notify you either: (i) via email prior to the effective date of the change; or (ii) by posting an announcement on the Services with two (2) weeks’ notice prior to the effective date of the change.
IX. USERS OUTSIDE THE UNITED STATES
X. FOR MORE INFORMATION
Cricket Media Legal Department
7926 Jones Branch Drive
McLean, VA 22102
Phone: (703) 885-3400