Details of Automatic Renewals

Annual subscribers will be sent a reminder notice before the expiration of the subscription term that provides an alert to the upcoming subscription renewal charge. In the event Cricket Media cannot charge the payment card provided or otherwise cannot collect payment by billing, we reserve the right to end your subscription. You must update your payment card information promptly to keep your account current, complete and accurate (e.g., for changes in your payment card number, billing address or expiration date). Changes to such information can be made by contact our Customer Service at 1-800-821-0115.

Cricket’s Customer Satisfaction Guarantee–Cancellations

Your satisfaction is guaranteed, and you may cancel your subscription at any time by calling 1-800-821-0115. Upon cancellation, Cricket Media will refund the remainder of your subscription on a pro-rata basis that will cover the unused months of your subscription. Partial months will not be refunded. Cancelling your subscription will end both your subscription and the automatic renewal of your subscription. The subscription fees and our Cancellation policy may be changed by us, but we will notify you in advance of any material changes and you will have the opportunity to cancel your subscription if you do not agree to the changes.

Cancelling Automatic Renewal

You may cancel the automatic renewal feature at any time by calling Customer Service at 1-800-821-0115. If instead of cancelling your subscription, you only stop its automatic renewal, your subscription will expire on its next annual anniversary date.

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